the client:concierge
the client:concierge
the client:concierge
A bespoke operating system for consistent leads, bookings, and follow-up.
A bespoke operating system for consistent leads, bookings, and follow-up.
A bespoke operating system for consistent leads, bookings, and follow-up.
Designed to remove the failure points that undermine front-of-house operations.
Designed to remove the failure points that undermine front-of-house operations.
Designed to remove the failure points that undermine front-of-house operations.
A guided, interactive walkthrough.
A guided, interactive walkthrough.
A guided, interactive walkthrough.
Most service businesses don’t have a lead problem, they have a follow-up problem. Enquiries arrive from different places, responses are inconsistent, and what happens next depends on memory, availability, or “getting to it later”. Nothing is fully broken, but nothing is truly systemised either. That's where the Client Concierge steps in.
Most service businesses don’t have a lead problem, they have a follow-up problem. Enquiries arrive from different places, responses are inconsistent, and what happens next depends on memory, availability, or “getting to it later”. Nothing is fully broken, but nothing is truly systemised either. That's where the Client Concierge steps in.
Most service businesses don’t have a lead problem, they have a follow-up problem. Enquiries arrive from different places, responses are inconsistent, and what happens next depends on memory, availability, or “getting to it later”. Nothing is fully broken, but nothing is truly systemised either. That's where the Client Concierge steps in.
Conversation Record
Conversation Record
Conversation Record
Every call, message, and outcome is tied to a single contact record.
Every call, message, and outcome is tied to a single contact record.
Every call, message, and outcome is tied to a single contact record.
Call & Follow-Up Logic
Call & Follow-Up Logic
Call & Follow-Up Logic
Inbound calls are answered, routed, and followed up automatically based on your rules.
Inbound calls are answered, routed, and followed up automatically based on your rules.
Inbound calls are answered, routed, and followed up automatically based on your rules.
Operational Visibility
Operational Visibility
Operational Visibility
A clear view of conversations, bookings, and outcomes across all inbound activity.
A clear view of conversations, bookings, and outcomes across all inbound activity.
A clear view of conversations, bookings, and outcomes across all inbound activity.
Booking Infrastructure
Booking Infrastructure
Booking Infrastructure
Appointments, confirmations, and reminders run without manual intervention.
Appointments, confirmations, and reminders run without manual intervention.
Appointments, confirmations, and reminders run without manual intervention.
24/7 Availability
24/7 Availability
24/7 Availability
Your front of house remains available at all times, regardless of hours, staffing, or volume.
Your front of house remains available at all times, regardless of hours, staffing, or volume.
Your front of house remains available at all times, regardless of hours, staffing, or volume.
At the core, an AI Receptionist.
At the core, an AI Receptionist.
At the core, an AI Receptionist.
It answers calls, handles enquiries, books appointments, and routes conversations automatically.
It answers calls, handles enquiries, books appointments, and routes conversations automatically.
It answers calls, handles enquiries, books appointments, and routes conversations automatically.
Once a call is answered; context is established, intent is understood, relevant action is taken and the outcome is recorded.
All automatically.
Once a call is answered; context is established, intent is understood, relevant action is taken and the outcome is recorded.
All automatically.
Once a call is answered; context is established, intent is understood, relevant action is taken and the outcome is recorded.
All automatically.
Implementation is structured, contained, and non-disruptive.
Implementation is structured, contained, and non-disruptive.
Implementation is structured, contained, and non-disruptive.
Intake and Audit
Intake and Audit
We assess how enquiries are handled today and identify where breakdowns occur.
We assess how enquiries are handled today and identify where breakdowns occur.
System Configuration
System Configuration
The system is configured around your business logic, availability, and constraints.
The system is configured around your business logic, availability, and constraints.
Automation Deployment
Automation Deployment
Lead capture, routing, booking, and follow-up are connected into a single operational flow.
Lead capture, routing, booking, and follow-up are connected into a single operational flow.
Testing and Refinement
Testing and Refinement
Behaviour is validated in real conditions to ensure timing, messaging, and handoffs are correct.
Behaviour is validated in real conditions to ensure timing, messaging, and handoffs are correct.
Full Deployment and Handover
Full Deployment and Handover
The system is finalised, documented, and handed over with clear ownership and visibility.
The system is finalised, documented, and handed over with clear ownership and visibility.
From day one, the focus is reliability, not experimentation.
From day one, the focus is reliability, not experimentation.
From day one, the focus is reliability, not experimentation.
What changes after it's live.
What changes after it's live.
What changes after it's live.
Calls are answered.
Calls are answered.
Calls are answered.
Every enquiry is handled, even when your team is busy or unavailable.
Every enquiry is handled, even when your team is busy or unavailable.
Bookings happen automatically.
Bookings happen automatically.
Bookings happen automatically.
Appointments are scheduled without back-and-forth.
Appointments are scheduled without back-and-forth.
Follow-up is consistent.
Follow-up is consistent.
Follow-up is consistent.
No leads fall through gaps or rely on memory.
No leads fall through gaps or rely on memory.
Visibility replaces guesswork.
Visibility replaces guesswork.
Visibility replaces guesswork.
You know what's happening without checking five tools.
You know what's happening without checking five tools.
You and your team get time back.
You and your team get time back.
You and your team get time back.
Less interruption. More focus on delivery.
Less interruption. More focus on delivery.
Used by teams who needed structure, not more tools.
Used by teams who needed structure, not more tools.
Used by teams who needed structure, not more tools.
The Client Concierge is already running behind the scenes for service businesses that value reliability and clarity.
The Client Concierge is already running behind the scenes for service businesses that value reliability and clarity.
“We were careful about adding anything new, so the fact that the system didn’t force us to change how we work mattered. Once it was in place, it just ran quietly alongside everything else and never became something the team had to think about.”
“We were careful about adding anything new, so the fact that the system didn’t force us to change how we work mattered. Once it was in place, it just ran quietly alongside everything else and never became something the team had to think about.”
R
“Day to day, things feel more joined up. There’s less checking, fewer crossed wires internally, and a lot less time spent figuring out who was supposed to handle what.”
“Day to day, things feel more joined up. There’s less checking, fewer crossed wires internally, and a lot less time spent figuring out who was supposed to handle what.”
C
“Most days I forget it’s even there, which says a lot. Jobs progress without constant input, and I’m not bouncing between tools trying to keep everything lined up.”
“Most days I forget it’s even there, which says a lot. Jobs progress without constant input, and I’m not bouncing between tools trying to keep everything lined up.”
O
"Before, it felt messy behind the scenes. Now it feels boring in a good way. Everything’s tracked, people get followed up with, and we’re not chasing things anymore."
"Before, it felt messy behind the scenes. Now it feels boring in a good way. Everything’s tracked, people get followed up with, and we’re not chasing things anymore."
“It has taken pressure off in a way that’s difficult to measure but definitely easy to feel."
“It has taken pressure off in a way that’s difficult to measure but definitely easy to feel."
J
"Honestly, I don’t really interact with it day to day. Leads come in, things move forward, and I only notice it when something doesn’t need my attention anymore."
"Honestly, I don’t really interact with it day to day. Leads come in, things move forward, and I only notice it when something doesn’t need my attention anymore."
"We used to have a lot of ‘did someone follow up on this?’ conversations. Those basically stopped. It’s clearer who owns what, and that alone removed a lot of friction."
"We used to have a lot of ‘did someone follow up on this?’ conversations. Those basically stopped. It’s clearer who owns what, and that alone removed a lot of friction."
D
“It’s become part of the background of how we operate. Things stay organised, communication is cleaner, and there’s far less back-and-forth than there used to be.”
“It’s become part of the background of how we operate. Things stay organised, communication is cleaner, and there’s far less back-and-forth than there used to be.”
A
Pricing and Commitment.
Pricing and Commitment.
Pricing and Commitment.
A one-time setup, followed by ongoing system management.
A one-time setup, followed by ongoing system management.
Learn more and ask questions.
Proceed to secure checkout.
Minimum commitment: 3 months
This allows sufficient time for stabilisation and optimisation.
Minimum commitment: 3 months
Allowing for stabilisation and optimisation.
Initial System Build
Initial System Build
$1499 once
$1499 once
$1499 once
€1299 / £1099
€1299 / £1099
Configuration and deployment of the Client Concierge system.
Configuration and deployment of the Client Concierge system.
Ongoing Management & Support
Ongoing Management & Support
$349 per month
$349 per month
$349 per month
€299 / £279
€299 / £279
This includes system maintenance, optimisation, monitoring, and ongoing support of the Client Concierge system.
This includes system maintenance, optimisation, monitoring, and ongoing support of the Client Concierge system.
Minimum commitment: 3 months
This allows sufficient time for stabilisation and optimisation.
Proceeding to secure checkout confirms your understanding that this is a done-for-you system, not self-serve software, and that onboarding and required access will be completed after payment.
Using the Experience It feature or booking an appointment confirms consent to receive SMS messages from Stadam & Co related to your demo, appointment, or enquiry. Message and data rates may apply. Reply STOP to opt out at any time.
You may also receive email communications from Stadam & Co. You can unsubscribe at any time via the link included in our emails.
Proceeding to secure checkout confirms your understanding that this is a done-for-you system, not self-serve software, and that onboarding and required access will be completed after payment.
Using the Experience It feature or booking an appointment confirms consent to receive SMS messages from Stadam & Co related to your demo, appointment, or enquiry. Message and data rates may apply. Reply STOP to opt out at any time.
You may also receive email communications from Stadam & Co. You can unsubscribe at any time via the link included in our emails.
