These Terms of Service govern the use of all services offered by Stadam & Co. (“the Company”, “we”, “us”, or “our”). By accessing our website, engaging our services, creating an account, or entering into any form of communication with us, the client (“you” or “the client”) confirms that they have read, understood, and agreed to be bound by these Terms.

These Terms are prepared in accordance with the laws of the Republic of Cyprus, the General Data Protection Regulation (EU) 2016/679, and applicable commercial regulations.

1. Scope of Services

Stadam & Co. provides creative services, AI content creation, digital design, branding, performance marketing, automation systems, and consultancy.

The Company reserves the right to build, modify, improve, or discontinue any service at its sole discretion.

2. Client Eligibility

By using our services, you confirm that:

• You are at least eighteen years of age.

• You have legal authority to enter into binding agreements.

• You are using our services for legitimate business purposes.

The Company may refuse service or terminate access where these requirements are not met.

3. Access and Use of the Platform

3.1 Licence to Access

The Company grants the client a limited, non-exclusive, non-transferable right to access the platform and services strictly for internal business purposes.

No rights are granted for resale, sublicensing, redistribution, copying, or reverse-engineering.

3.2 Ownership of Data and Outputs

• The client retains ownership of all input data submitted.

• All AI-generated outputs, systems, prompts, workflows, and models produced during service delivery remain the exclusive property of the Company unless a written agreement states otherwise.

• The client receives usage rights as set out in any project agreement or deliverable document.
• Upon full payment, the client is granted a non-exclusive, non-transferable, perpetual licence to use final agreed deliverables for their internal business purposes only, unless otherwise stated in writing. No ownership or resale rights are transferred.

3.3 Prohibited Conduct

Clients must not:

• Misuse the platform or attempt to circumvent security controls.

• Create accounts using false details.

• Engage in hacking, scraping, or harmful technical activity.

• Use bots, automated tools, or unauthorised API access.

• Conduct impersonation or fraudulent behaviour.

• Use our services for unlawful activity.

• Attempt to clone, copy, replicate, or rebuild our systems, processes, or designs.

Breach of this clause may result in immediate termination without refund.

4. Client Responsibilities

The client is responsible for:

• Providing accurate, current, and complete information at all times.

• Maintaining secure control over account credentials.

• Ensuring compliance with all applicable laws when using the system, including consent requirements for contact or outreach (for example TCPA compliance for United States consumer contact).

• Backing up all input or downloaded data.

• Ensuring that submitted material does not violate third-party rights.

The Company is not responsible for damages caused by inaccurate client information or unauthorised account access.

5. Payment Terms

5.1 Deposits

• A 50 percent non-refundable deposit is required before any project work begins.

• The remaining 50 percent is due on final delivery or project completion.

• A full upfront payment may attract a discretionary 10 percent discount.

5.2 AI Services and Automation Builds

• AI agent builds under EUR 1,000 require full upfront payment.

• For higher value AI builds, payment is split as follows: 70 percent upfront and 30 percent upon deployment.

• Subscription-based AI systems are billed monthly in advance.

• Access will be suspended or terminated if payment is late or fails.

5.3 Retainers and Ongoing Support

• Retainers are paid monthly in advance.

• Unused hours or credits do not roll over into future months.

• A three-month minimum commitment applies unless waived by the Company.

• Retainers renew automatically on the agreed date or must be paid within five days of invoice issuance.

• Late payment results in immediate suspension of services.

5.4 Rush Fees

Urgent work may incur a rush fee. This fee will be communicated to the client prior to acceptance and must be paid in full upfront.

5.5 Late Payments

• All invoices are due within five calendar days of issue.

• Late fees of five to fifteen percent may be applied depending on the length of delay and at our discretion.

• Work may be paused until all outstanding payments are cleared.

5.6 Refund Policy

• Deposits are strictly non-refundable.

• No refunds once work has commenced.

• No refunds for changes of mind, client delays, or project abandonment.

• Subscription services do not offer partial refunds for unused hours, credits, or periods.

5.7 Project Cancellations

If a client cancels a project:

• The Company retains the deposit.

• A cancellation fee of twenty percent of the remaining project balance is charged.

• For work with no deposit, all hours worked and expenses incurred will be billed in full.

5.8 Scope Changes and Additional Charges

• Additional work outside the agreed-upon scope is billed at a pre-disclosed hourly rate or per-deliverable rate.

• Scope variations require written approval.

• Additional deposits may be required for significant changes.

• AI prompting, render time, iterations, or technical processing count as billable time.

5.9 Accepted Payment Methods

• Bank or wire transfer

• Stripe or card payments (preferred)

• Cryptocurrency upon request

6. The Client Concierge

6.1 Service Description and Usage

The Client Concierge is a managed system provided by the Company that includes AI-assisted lead handling, automation workflows, booking logic, integrations, and operational support designed to improve lead response and client intake.

The service is delivered as a managed system, not self-serve software.

The client is granted access solely for internal business use.

The client may not:

• Resell, sublicense, or white-label the system

• Copy, replicate, or reverse-engineer workflows, logic, or automations

• Grant third-party access without written approval
  
  

Access is conditional on active payment and continued compliance with these Terms.

6.2 Payment Terms

The Client Concierge is billed as follows:

• A one-time, non-refundable setup fee payable in full prior to implementation

• An ongoing monthly retainer billed in advance

The monthly retainer covers system operation, maintenance, monitoring, and agreed support scope.

Failure to pay any invoice when due results in immediate suspension of access until payment is resolved.

No refunds are issued for partial months, unused time, or paused access.

6.3 30-Day Implementation Guarantee

The Company guarantees that, within thirty calendar days of payment and receipt of all required onboarding information and access, the Client Concierge system will be implemented and operational in accordance with the agreed scope.

This guarantee applies solely to system setup and deployment. It does not guarantee business outcomes, lead volume, revenue, bookings, or conversion performance.

Delays caused by the client, including failure to provide access, assets, approvals, or timely responses, pause the implementation timeline and void the guarantee.

6.4 Client Responsibilities

The client is responsible for:

• Providing accurate onboarding information and access credentials

• Ensuring lawful use of the system, including compliance with consumer contact and consent regulations applicable to their jurisdiction

• Reviewing and approving workflows, messaging, and logic prior to activation

• Monitoring communications sent on their behalf
  
  

The Company is not responsible for legal breaches caused by client-provided data, messaging, or improper use.

6.5 Suspension and Termination

The Company may suspend or terminate The Client Concierge immediately if:

• Payment obligations are not met

• The system is misused or used unlawfully

• Continued operation presents legal, technical, or reputational risk
  
  

Upon termination, access to the system is revoked. The client retains no rights to the system, workflows, or underlying infrastructure.

7. Intellectual Property Rights

7.1 Ownership

The Company retains all rights to:

• Platform code

• AI systems and automations

• Creative templates and frameworks

• Trademarks, branding elements, and proprietary assets

• All content and materials not expressly assigned to the client in writing

7.2 Restrictions

Clients may not:

• Copy, modify, adapt, reverse-engineer, or reproduce platform assets.

• Use Company materials to create competing products or services.

• Claim ownership over Company trademarks, branding, or intellectual property.

7.3 Feedback

Any suggestions, feedback, or improvement ideas provided by the client become the property of the Company without obligation for compensation.

8. Confidentiality

Both parties agree to maintain strict confidentiality of all non-public information shared during the engagement.

This obligation lasts for a minimum of three years following the end of the engagement unless a longer statutory period applies.

Confidential information may be disclosed only where required by law or with written consent.

9. Data Security and Privacy

The Company adheres to GDPR, Cyprus data protection law, and industry-grade security standards. We do not sell, trade, or monetise client data.

Clients may download and export their data at any time as long as access remains active.

All data handling is subject to our Privacy Policy.

10. Termination

10.1 Termination by the Client

The client may terminate services by providing written notice.

All outstanding balances, fees, and charges must be paid immediately.

10.2 Termination by the Company

The Company may suspend or terminate services immediately for:

• Breach of these Terms

• Non-payment

• Suspected fraud or misuse

• Conduct that harms or risks harming the Company or other clients

• Legal or regulatory requirements

No refunds are issued upon termination initiated by the client or due to breach.

11. Dispute Resolution

Before any formal action, both parties agree to attempt resolution through good faith negotiation or arbitration.

If resolution cannot be reached through arbitration, disputes may be brought before the competent courts of the Republic of Cyprus, which shall have exclusive jurisdiction.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

12. Force Majeure

The Company is not liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, outages, war, government restrictions, infrastructure failures, or other unforeseeable conditions.

13. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from or related to the use of the services.

The Company’s total liability under these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the client to the Company in the three months preceding the event giving rise to the claim.

14. Performance Disclaimer

The Company provides services based on professional expertise, industry best practices, and commercially reasonable efforts.

Due to the nature of marketing, technology, AI systems, and external platforms, specific outcomes, financial results, or performance metrics cannot be guaranteed and are not warranted.

The client acknowledges that results may be influenced by factors beyond the Company’s control, including market conditions, platform changes, audience behaviour, client execution, data quality, and third-party services.

15. Electronic Signatures and Communications

Electronic signatures, email confirmations, and written electronic communications are legally binding and carry the same effect as handwritten signatures.

16. Changes to Terms

The Company may update these Terms at any time. Updates will be published on our website.

Continued use of the services constitutes acceptance of any revised Terms.

17. Contact Information

For questions regarding these Terms, service details, or legal matters, reach out via email to contact@stadam.co